2003 Telemarketing Fraud Report

National Consumers League

National Fraud Information Center

media@nclnet.org

 

January 2004

 

 

 

 

Top Ten Telemarketing Scams

(click on links to tips for avoiding types of fraud)

 

 

  1. Credit card offers

            False promises of credit cards, even if credit is bad, for a fee paid upfront

  1. Prizes/sweepstakes

            Request for payment based on promise of cash or valuable prizes that never materialize

  1. Work at home plans

Kits sold on false promises of big profits from working at home

  1. Magazine sales scams

            Con artists misrepresent the cost of subscriptions or pretend to be the publisher calling about renewals

  1. Advance fee loans

            False promises of personal or business loans, even if credit is bad, for a fee paid upfront

  1. Lotteries/lottery clubs

            False claims that consumers have won, or can get help to win, a lottery, often in a foreign country

  1. Buyers clubs

            Memberships in discounts buying clubs consumers never agreed to join or through were free trail offers

  1. Travel/vacations

            Offers of free or discount travel that never materialize

  1. Telephone slamming

            Switch consumers’ phone service to another carrier without their consent

  1. Business opportunities /franchises

            Offers to help you start your own business with claims of high earnings with little effort

 

 

Average Losses


2003

  • Average loss: $1,504
  • Total loss $1,764,433  

 

2002

  • Average loss: $845
  • Total loss $1,904,033

 


 


2003

%

Average loss ($)

 

 

 

1.      Credit card offers

23%

233

2.      Prizes/sweepstakes

21%

3,031

3.      Work at home plans

10%

392

4.      Magazine sales scams

7%

110

5.      Advance fee loans

6%

1,662

6.      Lotteries/lottery clubs

5%

5,127

7.      Buyers clubs

4%

225

8.      Travel/vacations

2%

571

9.      Telephone slamming

2%

103

10.  Business opportunities/
franchises

2%

5,376

 

2002

%

Average loss ($)

 

 

 

1.                  Credit card offers

27%

208

2.                  Work at home plans

18%

310

3.                  Prizes/
sweepstakes

16%

2,379

4.                  Advance fee loans

8%

1,147

5.                  Magazine sales scams

5%

183

6.                  Buyers clubs

4%

169

7.                  Telephone slamming

2%

186

8.                  Lotteries/lottery clubs

2%

5,272

9.                  Travel/vacations

2%

562

10.              Nigerian money offers

2%

None

 


Payment Methods

In 2003, debits from a victim’s bank account were the most common method of payment. This is consistent with recent statistics, although not so with those from the early days of NFIC. In 1995, for example, bank account debits made up only 8 percent of overall payments. Increasingly, crooks are discovering debit as a fast way to get victims’ money.

  • Even more so than other scams, buyers clubs (80%) and credit card offers (74%) saw bank debit as most frequent payment method. Wire transfer, also a popular payment method, was most frequently used in lotteries/lottery clubs (83%), prizes/sweepstakes (73%), and advance fee loans (73%).

 

Methods of Contact

 

 

 

 

 

Locations of Crooks

 

2003

2002

Florida

12%

California

14%

California

12%

Florida

14%

New York

12%

New York

9%

Ontario, Canada

7%

Ontario

7%

Georgia

7%

Georgia

5%

Outside U.S./Canada

5%

Texas

5%

Nevada

4%

Outside U.S./Canada

4%

Quebec, Canada

3%

New Jersey

4%

AZ-Arizona

3%

Quebec, Canada

3%

Illinois

2%

Nevada

3%

 

  • Types of complaints with most foreign crooks:
    • Advance fee loans, Canada 41%
    • Prizes/sweepstakes, Canada 39%, outside U.S./Canada 10%
    • Lotteries/lottery clubs, Canada 34%, outside U.S./Canada 52%

 


 

 

Top 10 Locations of Victims*

 

  1. Georgia
  2. Mississippi
  3. Montana
  4. Florida
  5. New Hampshire
  6. Washington, D.C.
  7. Arizona
  8. Alaska
  9. Wyoming
  10. Arkansas

 

*In 2003, NCL/NFIC, for the first time ever, has calculated the location of victims relative to the state’s population. This method of measurement is more accurate in determining which states have the most victims.

 

The new analysis has uncovered an interesting trend: apparently, people living in low-population, often rural areas, are disproportionately telemarketing fraud victims.


Ages of Victims

 

Age

2003

2002

Under 20

--

--

20-29

13%

16%

30-39

17%

19%

40-49

20%

22%

50-59

16%

16%

60-69

11%

12%

70-79

13%

9%

80+

10%

6%

                                               

 

 

·        Steepest rise between 2002 and 2003 are victims ages 70+.

·        Most credit card offer victims in 2003 were in 20s, 30s, and 40s.

·        Top complaints for victims ages 60 and older: prizes/sweepstakes (66%); lotteries/lottery clubs (59%); magazine sales scams (52%)

 

 

About National Consumers League and National Fraud Information Center

 

The National Consumers League, founded in 1899, is America's pioneer consumer organization. Our mission is to identify, protect, represent, and advance the economic and social interests of consumers and workers. NCL is a private, nonprofit membership organization. For more information, visit www.nclnet.org

.

NCL runs the National Fraud Information Center, which was created in 1992, and the Internet Fraud Watch, which was created in 1996, operating in tandem with the NFIC. Consumers from across the United States and Canada can fill out the online form to file a complaint. NCL staff provides advice and tips on how to spot possible telemarketing or Internet fraud and how to report it. Fraud reports from consumers are sent within minutes to over 200 appropriate law enforcement agencies, including the Federal Trade Commission and state attorneys general. For more information visit www.fraud.org.

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