Elder Fraud Home

Fraudulent telemarketers rob people every day, using phones as their weapons. These criminals target seniors because they are generally too polite to hang up. It’s a myth that older victims are isolated or lonely - many are active people who are lured by great-sounding deals.

Fraudulent telemarketers aren't just pushy salespeople trying to make a living - they are hardened criminals out to take their victims’ life savings. They're so good at what they do, they can even persuade people to mortgage their homes to participate in their phony sweepstakes, investment offers, and other schemes. Sometimes they use scare tactics to sell products or services. In other cases, they impersonate well-known companies or charities to trick seniors.

To help seniors, their families, and others who work with older people understand the menace of telemarketing fraud and learn how to strike back, the National Consumers League (NCL) offers a brochure, They Can’t Hang Up, online in English and Spanish. It describes the “red flags of fraud” and provides advice on preventing fraud and assisting victims. There are two ways to view the information online: by following this link to the new They Can’t Hang Up Web pages, or by downloading a PDF of the brochure here. (In order to read a PDF, you need Acrobat Reader software. Click here to get a copy of the free software.)  Individual paper copies of the brochure in English only are available for free by sending a request with a self-addressed, stamped envelope. Bulk rates are also available. The They Can’t Hang Up video, featuring personal stories told by real victims and tips on how to deal with telemarketing fraud, is $20. These materials were produced with a grant from the American Express Company. For more information or to order materials, contact the National Consumers League, 1701 K Street NW, Suite 1200, Washington, DC 20006, 202-835-3323, or email pubs@nclnet.org.

NCL’s National Fraud Information Center also provides tips about how to identify common scams and avoid telemarketing fraud. In addition, NCL has information about identity theft, how to get off marketing lists, and how to protect your personal privacy on www.nclnet.org/privacy.